Can I Downgrade My WHC Service? A Guide to the Process

Introduction A downgrade is the process of changing your service plan to one with fewer features, lower capacity, or reduced...

How can I cancel my web hosting, domain or service?

We are sorry to hear of your decision to cancel your hosting or domain services with us. Our team is committed to your success and...

How do I find the name of the server my account is on?

Log in to your Client Area Click on Hosting & Websites (for regular hosting) or Servers (for Cloud & Dedicated hosting)...

How to Create a Support Ticket

Getting Started Creating a support ticket is a crucial step in getting assistance with any issues or questions you might have....

How to Transfer Services and/or Domains From One Client to Another

To transfer services from one Web Hosting Canada (WHC) client to another, follow these steps: Ensure the new owner has an active...

How to Upgrade your WHC Service

Upgrading your hosting plan is simple and quick. Follow the steps below to enhance your hosting resources and capabilities. Steps...

How to Verify Your Account and Activate Your Order

When creating an account with us, verifying your identity is a crucial step to ensure the safety and security of your personal...

How to close or delete a WHC account

Closing an account: WHC will retain all your data. It will be easier for you if you choose to come back to WHC. You will NOT be able...

Understanding Invoice Items: A Comprehensive Guide

Introduction If you have multiple domain names and or services that have the same renewal date in the same account, they will...

What is the IP address of my website?

The following procedures will show you how to locate your shared IP address in cPanel. Shared IP addresses can be used for DNS...

What is your refund policy?

Most Web Hosting Canada products and services are covered by a 100% satisfaction money-back guarantee during an initial period...

Why Does My Order Need Verification?

Introduction At WHC, order verification is a critical step in ensuring the security and integrity of our platform. This process...

Why Is My Order Marked As Fraud?

While ordering a service or product on our website, you may encounter a message warning you that your order has been marked as being...

Didn't find a solution?

Our support team is here to help you.
Get help live chat or tickets. .

Chat NowOpen a ticket