Understanding Invoice Items: A Comprehensive Guide
Introduction
If you have multiple domain names and or services that have the same renewal date in the same account, they will likely be invoiced on the same invoice. The invoice number and the available payment methods can be found at the top of every invoice, along with the due date and registered billing contact.
Item Descriptions and Details
In the Description part of the Invoice, every item is singled out on its own line, with details of the item along with its price before tax.
If a discount is offered on the invoice, it will be outlined in the description and deducted from the total balance due.
Taxes and Fees
Provincial and or Federal Taxes are applied to the total amount due of every invoice when generated.
If you need to make changes to your invoice, contact our Billing team by opening a support ticket to request the changes. Your written confirmation is needed before any modification.
Payment Terms and Due Dates
It is important to respect the due dates to avoid suspension / termination of the service and or domain name and applicable late fees.
Addressing Invoice Discrepancies
If you notice any discrepancies in your invoice, please reach out to the Billing department through call, chat, or ticket.
