Why Does My Order Need Verification?
Introduction
At WHC, order verification is a critical step in ensuring the security and integrity of our platform. This process helps protect against fraud, spam, and illegal activities, particularly when new accounts are created.
Understanding Order Verification
When a new account is opened at WHC, it undergoes a basic security verification process. This is mandatory for all first-time orders from clients who have not previously completed account verification. It ensures that only legitimate transactions are processed.
Reasons for Order Verification
Order verification is necessary when a client has an address outside of Canada, suspicious or incomplete contact information. These red flags help us identify potentially fraudulent activities and protect both you (our clients) and our business.
How Verification is Carried Out
After placing an order, creating an account, and paying the invoice, a verification email is sent to confirm the email address. If additional verification is needed, an email with further instructions will be sent to proceed with the order.
What to Do if Your Order Requires Verification
If your order requires verification, simply follow the instructions in the email you received. If you're located in Canada, you can expedite the process by calling our Billing team directly for assistance.
Contacting Billing department for Verification Issues
If you encounter any issues during the verification process, our Billing team is here to help. Reach out to us, via phone, chat or ticket, for prompt assistance with any verification-related concerns.
