Email Delivery Issues from Cloud or Dedicated Servers

If emails leaving your server are not delivering well (either because they're filtered as spam or bounce back), your server may be...

How can I Change my Email Password?

Here's how to change the password for your email address hosted with WHC: Log in to your CPanel Under EMAIL, click on Email...

How to Add My Signature to RoundCube

To add a custom email signature to RoundCube: Log in to Webmail, RoundCube On top right, click Settings Near the top left,...

How to Adjust the Time Zone in Webmail

This tutorial explains how to adjust time zone settings in the Horde, Roundcube, and SquirrelMail webmail clients. Default settings...

How to Block Messages from a Specific Email Address

To block emails from a specific email address, you must add an email filter in your cPanel. To block a specific email from all of...

How to Configure an IMAP Account

What is IMAP? IMAP (Internet Message Access Protocol) is a method of accessing and storing messages on a mail server. When you use...

How to Create Email Auto-Responders

What is an email auto-responder, and how is it useful? An email auto-responder will automatically send a pre-defined email response...

How to Create and Manage Email Accounts

Each hosting account allows you to create one or more personalized email accounts. The allowed number of accounts is displayed in...

How to Increase Email Reputation of Your Domain: SPF, DKIM

Occasionally, your emails may end up in another user's junk mail folder or get blocked entirely if the receiving server judges that...

How to Redirect an Email Address

What is an email redirection? Email redirections allow you to forward a copy of every email received at an address to another email...

How to Reduce Spam/Junk Mail

While it's difficult to eliminate spam entirely, it is possible to minimize its volume and impact.General tips: Do not display...

How to Synchronize cPanel Calendars in Thunderbird

CalDAV, is an Internet standard that allows access to calendars and scheduling information on a remote server. If you have calendars...

How to Use Webmail

Before being able to use Webmail, make sure you have already created an email account by following the steps in the How to Create...

How to blacklist or whitelist emails with cPanel

In this article, we’ll take a look at how to “blacklist” or “whitelist” emails using the SpamAssassin tool, in cPanel. If you...

How to locally archive your emails

This procedure shows how to archive your emails locally (on your computer) while keeping access to them so that you can forward,...

How to use Roundcube Webmail

Webmail allows you to access your email account through any browser or mobile device without the need to use specific email...

My emails are disappearing from my email account

These are the most common causes for emails disappearing from your WHC email account: 1) There is another device connected to your...

What is the email file attachment size limit?

Emails sent and received through Web Hosting Canada's email service can include attachments up to 50 Megabytes (Mb) in size. Please...

Which SMTP Server to Use

What is SMTP? The SMTP (Simple Mail Transfer Protocol) Server is responsible for sending emails over the Internet. To send emails...

Why Can't I Receive Emails From a Specific Email Address?

The are several possible reasons why you may not be receiving emails from a specific email address: The sender is on an email...

Why am I receiving emails from my own domain that I did not send?

There are 2 main causes of emails that you did not send out and that are being received in your (or other people's) mailboxes:...

Why do I receive a ‘too many syntax or protocol errors’ response when sending emails?

The ‘too many syntax or protocol errors’ response occurs within Outlook if you attempt to send an email to an improperly formatted...

[Advanced] How to Modify MX Records

Note : It is not recommended for novice users to modify MX (Mail eXchanger) records. An incorrect manipulation of MX records could...

How to get started with MailerMojo

What is email marketing and why is it important? Using email marketing as part of your business strategy is 30-40x more effective...

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