What is your refund policy?
Most Web Hosting Canada products and services are covered by a 100% satisfaction money-back guarantee during an initial period following your order, as described here:
| Service or product | Refund Period (if prepaid 3+ months) |
| Web Hosting | 30 days |
| WordPress Hosting | 30 days |
| Cloud Server | 7 days, excluding licenses and configurable options |
| Windows Cloud Server | No refund once the server has been delivered |
| Dedicated Server | No refund once the server has been delivered |
| Reseller Hosting | 30 days |
| Domain name registration | No refunds |
| Privacy Protection | No refunds |
| Domain name renewal | No refunds |
| Domain name transfer | 90 days, only if the transfer has not taken place |
| SSL certificate | 30 days after being issued |
| Email Marketing | 14 days |
| RankingCoach | 30Â days |
| 30Â days | |
| DNS Anycast | 30Â days |
| Weebly Go | 30Â days |
| Weebly (other versions) | 10Â days |
| Entreprise Antispam | 30 days |
| SiteSafe Protection | 7 days; no refunds after the first scan |
The refund period for all eligible services paid monthly is 7 days.
To request a refund, please submit a written request specifying the invoice number to be refunded directly from your Client Area, after having cancelled the service(s) in question within the prescribed time limits.
Please note: we can only refund Paypal & credit card payments. Non-automated payments (checks, e-transfers, direct deposit or wire transfers) can only be refunded as account credit.
Please consult our Terms of service for additional details regarding our terms.
