What is your refund policy?
Most Web Hosting Canada products and services are covered by a 100% satisfaction money-back guarantee during an initial period following your order, as described here:
|Service or product||Refund Period (if prepaid 3+ months)|
|Web Hosting||30 days|
|WordPress Hosting||30 days|
|Cloud Server||7 days, excluding licenses and configurable options|
|Windows Cloud Server||No refund once the server has been delivered|
|Dedicated Server||No refund once the server has been delivered|
|Reseller Hosting||30 days|
|Domain name registration||No refunds|
|Privacy Protection||No refunds|
|Domain name renewal||No refunds|
|Domain name transfer||90 days, only if the transfer has not taken place|
|SSL certificate||30 days after being issued|
|Email Marketing||14 days|
|DNS Anycast||30 days|
|Weebly Go||30 days|
|Weebly (other versions)||10 days|
|Entreprise Antispam||30 days|
|SiteSafe Protection||7 days; no refunds after the first scan|
The refund period for all eligible services paid monthly is 7 days.
To request a refund, please submit a written request specifying the invoice number to be refunded directly from your Client Area, after having cancelled the service(s) in question within the prescribed time limits.
We are only able to issue refunds for Paypal & credit card payments. Non-automated payments (checks, e-transfers, direct deposit or wire transfers) can only be refunded as account credit.
Renewals (except for non-refundable services) can be refunded up to 5 days after they have been renewed, if an immediate cancellation request was submitted, followed by a refund request through a Billing ticket.
Please consult our Terms of service for additional details regarding our terms.