What is your refund policy?
Most Web Hosting Canada products and services are covered by a 100% satisfaction money-back guarantee during an initial period following your order, as described here:
Service or product | Refund Period (if prepaid 3+ months) |
Web Hosting | 30 days |
WordPress Hosting | 30 days |
Cloud Server | 7 days, excluding licenses and configurable options |
Windows Cloud Server | No refund once the server has been delivered |
Dedicated Server | No refund once the server has been delivered |
Reseller Hosting | 30 days |
Domain name registration | No refunds |
Privacy Protection | No refunds |
Domain name renewal | No refunds |
Domain name transfer | 90 days, only if the transfer has not taken place |
SSL certificate | 30 days after being issued |
Email Marketing | 14 days |
RankingCoach | 30Â days |
30Â days | |
DNS Anycast | 30Â days |
Weebly Go | 30Â days |
Weebly (other versions) | 10Â days |
Entreprise Antispam | 30 days |
SiteSafe Protection | 7 days; no refunds after the first scan |
The refund period for all eligible services paid monthly is 7 days.
To request a refund, please submit a written request specifying the invoice number to be refunded directly from your Client Area, after having cancelled the service(s) in question within the prescribed time limits.
Please note: we can only refund Paypal & credit card payments. Non-automated payments (checks, e-transfers, direct deposit or wire transfers) can only be refunded as account credit.
Please consult our Terms of service for additional details regarding our terms.