What is your refund policy?
Most Web Hosting Canada products and services are covered by a 100% satisfaction money-back guarantee during an initial period following your order, as described here:
|Service or product||Refund Period (if prepaid 3+ months)|
|Web Hosting||30 days|
|WordPress Hosting||30 days|
|Cloud Server||7 days, excluding licenses and configurable options|
|Windows Cloud Server||No refund once the server has been delivered|
|Dedicated Server||No refund once the server has been delivered|
|Reseller Hosting||30 days|
|Domain name registration||No refunds|
|Privacy Protection||No refunds|
|Domain name renewal||No refunds|
|Domain name transfer||90 days, only if the transfer has not taken place|
|SSL certificate||30 days after being issued|
|Email Marketing||14 days|
|DNS Anycast||30 days|
|Weebly Go||30 days|
|Weebly (other versions)||10 days|
|Entreprise Antispam||30 days|
|SiteSafe Protection||7 days; no refunds after the first scan|
The refund period for all eligible services paid monthly is 7 days.
To request a refund, please submit a written request specifying the invoice number to be refunded directly from your Client Area, after having cancelled the service(s) in question within the prescribed time limits.
Please note: we can only refund Paypal & credit card payments. Non-automated payments (checks, e-transfers, direct deposit or wire transfers) can only be refunded as account credit.
Please consult our Terms of service for additional details regarding our terms.