How can I cancel my web hosting, domain or service?
To cancel active services or domains, simple submit a cancellation request from your secure Client Area. As a security precaution, we cannot accept cancellation requests made by email or phone.
Before cancelling, please let us know if we can help! We can be reached 24/7 by live chat on whc.ca or by phone at 1-888-545-3942.
To Cancel a Service (hosting account, servers, or related):
- Log in to the Client Area at https://clients.whc.ca
- In the menu, click on My Services
- If you have more than one service, click on the one you wish to cancel
- In the left menu, click on Request Cancellation. For Managed WordPress, expand the top menu to the right of the WP Admin button, then click on Billing Overview to find the Request Cancellation option.
- Select or describe your cancellation reason. If you also manage a domain name with us, you will be asked if you wish to also cancel that domain's renewal.
- You will have the option to cancel immediately or automatically at the end of your contract. If you opt to cancel immediately, the request will be processed within 24 hours and your account will be deleted.
Once the cancellation request has been received, you will receive an email confirmation. If you change your mind, please get in touch with us immediately to avoid service interruption or data loss.
To Cancel a Domain Name
Domain names can not actively be cancelled. Instead, they can be set to not renew automatically at their expiry date.
- Log in to the Client Area at https://clients.whc.ca
- In the top menu, click on Domains > My Domains
- If you have more than one domain, click on the one you wish to cancel
- In the left-side menu, click on Auto Renew Settings
- Click on Disable Auto Renew
- If you have any renewal invoices already issued for the domain you are cancelling, this process will normally cancel an open invoice. If this is not the case after you have completed the above-mentioned cancellation process, please submit a written request with your invoice number so that our staff may review and adjust it manually.
For refund requests (if eligible), please get in touch with our billing team after having completed the above-mentioned cancellation steps.
