There are several scenarios where a user needs the ability to access and manage the websites and accounts of multiple customers. For...

Introduction A service's billing cycle refers to the regular interval at which you are charged for the hosting services. This cycle...

Introduction A downgrade is the process of changing your service plan to one with fewer features, lower capacity, or reduced...

We are sorry to hear of your decision to cancel your hosting or domain services with us. Our team is committed to your success and...

Log in to your Client Area Click on Hosting & Websites (for regular hosting) or Servers (for Cloud & Dedicated hosting)...

Getting Started Creating a support ticket is a crucial step in getting assistance with any issues or questions you might have....

Overview When an invoice is generated in your account, you will receive a notification via email. You must log into your account to...

Introduction In certain circumstances, we understand that you may require additional time to make a payment. To accommodate such...

To renew your services, you will receive a renewal notice and invoice by email: 15 days prior to your service's expiration date...

Transferring your services from one Web Hosting Canada client to another is a straightforward and free process. Follow these steps...

Introduction If you find yourself needing more resources, upgrading your plan can be a good place to start. You can upgrade your...

You can upgrade your active hosting account by simply paying the difference between the two packages. To upgrade your hosting...

To add a credit card to your account: Connect to the Client Area Click on Billing from the left side menu (or click Update my...

Closing an account: WHC will retain all your data. It will be easier for you if you choose to come back to WHC. You will NOT be able...

What Are Account Credits? Account credits are a prepaid amount added to your account that never expires. This credit can be used...

Introduction If you have multiple domain names and or services that have the same renewal date in the same account, they will...

The following procedures will show you how to locate your shared IP address in cPanel. Shared IP addresses can be used for DNS...

Most Web Hosting Canada products and services are covered by a 100% satisfaction money-back guarantee during an initial period...

Web Hosting Canada accepts the following payment methods: Credit Card (Visa or Mastercard) PayPal or American Express INTERAC...

Introduction At WHC, order verification is a critical step in ensuring the security and integrity of our platform. This process...

While ordering a service or product on our website, you may encounter a message warning you that your order has been marked as being...