Managing Account Access and Permissions in the Client Area

There are several scenarios where a user needs the ability to access and manage the websites and accounts of multiple customers. For...

How can I cancel my web hosting, domain or service?

We are sorry to hear of your decision to cancel your hosting or domain services with us. Our team is committed to your success and...

How do I find the name of the server my account is on?

Log in to your Client Area Click on Hosting & Websites (for regular hosting) or Servers (for Cloud & Dedicated hosting)...

How to Renew my Services (Renewals)

To renew your services, you will receive a renewal notice and invoice by email: 15 days prior to your service's expiration date...

How to Transfer Services From one Client to Another

Transferring your services from one Web Hosting Canada client to another is a straightforward and free process. Follow these steps...

How to Upgrade a Hosting Plan

You can upgrade your active hosting account by simply paying the difference between the two packages. To upgrade your hosting...

How to add or change a credit card to my account?

To add a credit card to your account: Connect to the Client Area Click on Billing from the left side menu (or click Update my...

How to close or delete a WHC account

Closing an account: WHC will retain all your data. It will be easier for you if you choose to come back to WHC. You will NOT be able...

What is the IP address of my website?

The following procedures will show you how to locate your shared IP address in cPanel. Shared IP addresses can be used for DNS...

What is your refund policy?

Most Web Hosting Canada products and services are covered by a 100% satisfaction money-back guarantee during an initial period...

Which payment methods do you accept?

Web Hosting Canada accepts the following payment methods: Credit Card (Visa or Mastercard) PayPal or American Express INTERAC...

Why Is My Order Marked As Fraud?

While ordering a service or product on our website, you may encounter a message warning you that your order has been marked as being...

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