Managing User Account Permissions in the Client Area

There are several scenarios where a user needs the ability to access and manage the websites and accounts of multiple customers....

How can I cancel my web hosting, domain or service?

To cancel active services or domains, simple submit a cancellation request from your secure Client Area. As a security precaution,...

How do I find the name of the server my account is on?

Log in to your Client Area Click on My Services Click on your hosting service (e.g. Web Hosting - WEB PRO) View your server...

How to Add a Credit Card for Automatic Payments

To add a credit card to your account:: Connect to the Client Area with your username and password. Click on Update my Credit...

How to Change or Retrieve Your Password (cPanel or Client Area)

Client Area If you have forgotten your Client Area password, you may reset it here: https://clients.whc.ca/pwreset.php (also...

How to Renew my Services (Renewals)

To renew your services, you will receive a renewal notice and invoice by email: 15 days prior to your service's expiration date...

How to Transfer Services From one Client to Another

To transfer your services from one Web Hosting Canada client to another: The new owner must create a new account with us. The...

How to Upgrade a Hosting Plan

You can upgrade your active hosting account by simplying paying the difference between the two packages. To upgrade your hosting...

How to activate and use Two-Factor Authentication

Two Factor authentication (2FA) helps further protect your WHC account and services by adding a second layer of security when...

Install and Use Google Authenticator for Two-Factor Authentication (2FA)

Two Factor authentication (2FA) helps further protect your WHC account and services by adding a second layer of security when...

What is the IP address of my website?

The following procedures will show you how to locate your shared IP address in cPanel. Shared IP addresses can be used for DNS...

What is your refund policy?

Most Web Hosting Canada products and services are covered by a 100% satisfaction money-back guarantee during an initial period...

Which Payment Methods Do You Accept?

Web Hosting Canada accepts the following payment methods: Credit Card (Visa or Mastercard) Paypal or American Express INTERAC...

Why Is My Order Marked As Fraud?

While ordering a service or product on our website, you may encounter a message warning you that your order has been marked as being...

Why am I not receiving the Welcome Email?

If you have requested the “Welcome email” to be sent and it has not been received. Please check your email preferences as follows:...

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