How to switch between the classic and new Client Area

This article explains how to toggle between the classic and new Client Area. You can switch back and forth between each interface as...

Managing User Account Permissions in the Client Area

There are several scenarios where a user needs the ability to access and manage the websites and accounts of multiple customers....

How can I cancel my web hosting, domain or service?

We are sorry to hear of your decision to cancel your hosting or domain services with us. Our team is committed to your success and...

How do I find the name of the server my account is on?

Log in to your Client Area Click on Hosting & Websites (for regular hosting) or Servers (for Cloud & Dedicated hosting)...

How to Change or Retrieve Your Password (cPanel or Client Area)

Client Area If you have forgotten your Client Area password, you may reset it here:...

How to Renew my Services (Renewals)

To renew your services, you will receive a renewal notice and invoice by email: 15 days prior to your service's expiration date...

How to Transfer Services From one Client to Another

To transfer your services from one Web Hosting Canada client to another: The new owner must create a new account with us. The...

How to Upgrade a Hosting Plan

You can upgrade your active hosting account by simply paying the difference between the two packages. To upgrade your hosting...

How to activate and use Two-Factor Authentication

Two Factor authentication (2FA) helps further protect your WHC account and services by adding a second layer of security when...

How to add or change a credit card to my account?

To add a credit card to your account:: Connect to the Client Area Click on Billing from the left side menu (or click Update my...

How to close or delete a WHC account

Closing an account: WHC will retain all your data. It will be easier for you if you choose to come back to WHC. You will NOT be able...

Install and Use Google Authenticator for Two-Factor Authentication (2FA)

Two Factor authentication (2FA) helps further protect your WHC account and services by adding a second layer of security when...

What is the IP address of my website?

The following procedures will show you how to locate your shared IP address in cPanel. Shared IP addresses can be used for DNS...

What is the difference between contacts and users?

In this article, we’ll review the difference between contacts and users in your Client Area.  Contacts are used only for...

What is your refund policy?

Most Web Hosting Canada products and services are covered by a 100% satisfaction money-back guarantee during an initial period...

Which payment methods do you accept?

Web Hosting Canada accepts the following payment methods: Credit Card (Visa or Mastercard) PayPal or American Express INTERAC...

Why Is My Order Marked As Fraud?

While ordering a service or product on our website, you may encounter a message warning you that your order has been marked as being...

Why am I not receiving the Welcome Email?

If you have requested the “Welcome email” to be sent and it has not been received. Please check your email preferences as follows:...

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