How to Renew my Services

Overview

To renew your services, you will receive a renewal notice and invoice by email based on your Billing cycle:

  • For monthly and quarterly cycles: 15 days before your service expires.
  • For yearly cycles: 29 days before your service expires.
  • For all other cycles: 45 days before your service expires.

Both the invoice and renewal notice will be sent to your main email address on file, as well as to any billing contacts on your account. To renew, simply pay the invoice, and your services will be renewed automatically.

If you have a valid credit card on file and originally paid with it, the system will attempt to charge the card 5 days before your invoice is due. You will receive a confirmation email after the payment is processed.

You can check the status of your account and any pending invoices in the Client Area under the Billing section.

Automatic and Manual Renewals

  • Hosting accounts, IP addresses, and domain names: Renewed automatically once payment is made.
  • SSL certificates: Renewed manually within 24 hours after payment.

Expiration and Renewal Deadlines

Tip

To avoid complications, make sure to renew your services on time!
  • If your account is not renewed by its expiration date, it will go offline. However, you can still renew it within 30 days.
  • Accounts not renewed within 30 days may be permanently deleted or subject to reactivation fees.
  • Expired domain names can typically be renewed up to 29 days after expiration. After that, depending on the TLD (e.g., .ca or .com), the domain may enter a grace period, become available to the public, or be redistributed.
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