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How to Change or Retrieve Your Password (cPanel or Client Area)

Client Area

If you have forgotten your Client Area password, you may reset it here:

https://clients.whc.ca/pwreset.php (also available from any login page, by clicking on Forgotten password?)

If you do not remember your email address or no longer have access to the email address you had initially used, you will need to contact info@whc.ca and provide the following documents/information:

If you are the authorized contact on file but no longer have access to your email address on file:

  • a scan or photo of both sides of a valid government-issued photo ID (driver's license, health card, passport)
  • a signed letter confirming your new email address, full postal address, and primary domain name with us

If you are not the authorized contact on file and cannot access the authorized email on the account, but are now mandated to manage this account:

  • a scan or photo of both sides of a valid government-issued photo ID (driver's license, health card, passport)
  • a signed letter confirming your name, email address, full postal address, and primary domain name with us
  • a detailed letter confirming, preferably on company letterhead, the cause of the change of contact

If the primary account holder is deceased:

  • a copy of their death certificate
  • a signed letter confirming your name, email address, full postal address, and primary domain name with us

 

cPanel / FTP

You may change your cPanel password from the Client Area:

  1. Click on Manage Products & Services.
  2. Choose the service you wish to affect (if you have several services).
  3. Click on Change Password.
  4. Specify the new password, confirm it, and click on Update.

If you continue having trouble changing or retrieving your password, please email or call our Customer Service team.

 

Article ID: #HC5070

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