How to Use the Support PIN for Account Verification
How to Use the Support PIN for Account Verification
At Web Hosting Canada, your account security is our top priority. To verify your identity during support interactions, we use a Support PIN. This article explains what it is, why it’s necessary, and how to use it.
- What Is the Support PIN
- Why Is the Support PIN Required
- Where to Find Your Support PIN
- Where to Reset Your Support PIN
- When Is the Support PIN Required
- Best Practices for Using the Support PIN
What Is the Support PIN
The Support PIN is a unique, temporary code associated with your WHC account. It is required when contacting our support team to verify that you are authorized to access or manage the account.
Why Is the Support PIN Required
Account verification helps prevent unauthorized individuals from accessing or making changes to your account. Without this process, there’s a risk of unauthorized actions, such as:
- Password changes.
- Service disruptions.
- Unauthorized purchases or cancellations.
The Support PIN ensures that only authorized users can request account-specific support.
Where to Find Your Support PIN
To locate your Support PIN:
- Log in to your Client Area.
- Go to Account Settings from your profile icon at the top-right corner.
- View your current Support PIN.
Where to Reset Your Support PIN?
To reset your Support PIN:
- Log in to your Client Area.
- Go to Account Settings from your profile icon at the top-right corner.
- Click on Account Settings.
- Locate the Security section then click on Reset.
When Is the Support PIN Required
You’ll need to provide your Support PIN when:
- Contacting support via live chat, phone, or ticket.
- Requesting account-specific assistance.
- Making changes to account settings or services.
Best Practices for Using the Support PIN
- Share your Support PIN ONLY with trusted individuals authorized to manage the account.
- Refresh your PIN if you suspect it has been compromised.
- Always ensure you log out of your account when using shared or public devices.
