How to Configure a Mail Client with your Email Account
This procedure shows you how to configure your mail client to connect to your email account. The information you require can be found via cPanel.
To retrieve your email account configuration information:
- Log in to your cPanel (see: How to access cPanel)
- Scroll down to the Email section, then click Email Accounts
- Locate your email account, then click Connect Devices
- Next to the mail client, you’d like to use, click the link in the Protocols column
- Follow the instructions or run any files that download to complete your configuration
If the mail client or app you want to use isn't listed, you can use the Manual Settings listed below to obtain the configuration settings for your mail client of choice.
If you can't access the cPanel interface to complete these steps, these are the typical settings you require:
Your email address
Your email account's password
IMAP — 143
POP — 110
SMTP (Outgoing) Port
25 (587 or 80 may also work)
* replace yourdomain.com with your own domain name.
These settings are needed only if you are experiencing issues with the default settings:
- Authentication: If available, enable the authentication process when sending messages, using the same username and password as for incoming messages.
- SMTP Port (Outgoing mail port): 26.
Note: this setting should only be set if mail cannot be set on the default port 25, because your Internet Service Provider is blocking that port
- SSL/TLS: leave disabled (if you would like to enable this option, you will need to install an SSL certificate on your account)
It is important to test the sending and receiving of emails in your mail client, to detect any configuration errors. If you face problems with your mail accounts and are unable to send or receive emails, please contact us for assistance.