How to Postpone a Payment: What You Need to Know
Introduction
In certain circumstances, we understand that you may require additional time to make a payment. To accommodate such situations, we offer a payment extension option under specific terms and conditions. Here is how you can request that, and what to expect from a payment extension:
Eligibility
- Account Status: Payment extensions are available to customers in good standing with no history of frequent late payments for the eligible services only. Domain name renewals can not be extended
- Reason for Extension: Valid reasons for requesting an extension include unexpected financial hardship or delays in receiving funds.
How to Request an Extension
- Contact the Billing department: Reach out to our Billing department via phone, live chat, or ticket
- Provide Details: Explain the reason for your extension request and propose a new payment date
- Review Process: Our team will review your request and respond within 24 hours
Terms and Conditions
- Extension Period: The maximum extension period is typically up to 14 days from the original due date.
- Service Continuity: During the extension period, your service will remain active, provided the extension is granted before the payment due date
- Fees: There are no additional payments charged for the extension. However, if you are on a monthly billing cycle and close to your next due date, please keep in mind that the next invoice will be generated, and you may have to pay 2 invoices at the same time to keep your service active.
Important Notes
- Compliance: It is important to comply with the new payment date to avoid service interruptions.
- Repeat Extensions: Frequent requests for payment extensions may affect your account standing and eligibility for future extensions.
