Adjusting Your Service's Billing Cycle

Introduction

A service's billing cycle refers to the regular interval at which you are charged for the hosting services. This cycle determines how often you pay for the services and how your account is managed financially. Here’s a breakdown of the key aspects of a typical hosting service billing cycle:

Billing Cycle Options

• Monthly: You are billed every month for the hosting service. This option usually has a higher per-month cost but offers flexibility as you can cancel or change services with shorter notice.
• Quarterly: You are billed every three months. This cycle often provides a small discount compared to the monthly option.
• Semi-Annual: Billing occurs every six months, typically offering a further discount compared to shorter cycles.
• Annual: You pay once a year for the entire year’s hosting services. This option usually offers the best value, with significant discounts compared to monthly payments.
• Biennial or Triennial: Some hosting providers offer two-year or three-year billing cycles with even greater discounts.

Reviewing Your Current Billing Cycle

Checking your service’s billing cycle can be done directly from your account by following the steps below:

1. Log in to your Client Area
2. In your dashboard, you can select which type of service you want to check, Hosting and Websites, Servers, Emails and Apps(SEO, Antispam, ..)
3. Click on manage for the service of your choice 
4. Select the gear icon in the top right corner of your service and click on Plan Details.
5. From the Plan Details section, you will find the billing cycle of your service.

Requesting a Billing Cycle Change 

In case you want to change the billing cycle for your service, a ticket has to be created with a written confirmation:

1. Log in to your Client Area
2. In your dashboard on the left, click on Support
3. Click on Create Ticket in the top right corner of your support section
4. Choose Billing/Facturation for the department and precise the Related Service you want to update
5. Submit your written confirmation with the billing cycle of your choice and click on Submit

Receiving Confirmation of Changes

Once your ticket has been received, the Billing team will receive your request, review it and update you with the changes once done. The update will be sent as a response to your ticket, you will also receive an email confirmation that the ticket has been updated.