Understanding Account Credits: What They Are and How They Work
What Are Account Credits?
Account credits are a prepaid amount added to your account that never expires. This credit can be used for purchasing or renewing domains and services.
How Account Credits Are Applied
Account credits can be added in the following ways:
- By You: You can add credits in advance for future invoices. To do this, open a ticket from your Client Area and request to add credit to your account, specifying the amount you wish to add.
- Refunds: If you cancel a product or service (if eligible), the refund amount may be added as account credit.
- Compensation for Outages: If there is an outage or service interruption, we may issue credits as compensation.
Checking Your Account Credit Balance
To check your account credit balance, open any unpaid/outstanding invoice from your Client Area by navigating to Billing and Invoices section. The available credits will be displayed there. You can also contact our Billing department via phone, live chat, or ticket for assistance.
Using Account Credits for Payments
To use account credits to pay your outstanding invoice, please follow these steps:
- Log in to the Client Area
- Go to Billing
- Click on any unpaid invoice to open it
- Click on Apply Credits
You can also reach out to our Billing department for help applying credits to outstanding invoices.
Expiry and Renewal of Credits
Account credits do not expire and can be used towards any future payments.
Contacting Support for Credit-Related Questions
For any questions related to account credit, please contact the Billing department via phone, live chat or ticket.
