Server Management Plans
The Web Hosting Canada Server Management plans allow clients to have their dedicated and VPS servers under the direct supervision and management of our qualified technicians. We can handle migrations, security configurations, installations, transfers, and troubleshoot various software issues with your servers. For many, this service offers an additional peace of mind, knowing that our team is monitoring their server 24/7 and can proactively intervene in many cases to prevent prolonged server outages or other problems.
There are currently 3 different Server Management Plans available with your server purchase:
With Standard Management, we ensure your server is powered, has network connectivity, and responds to ping. We pre-install & configure cPanel along with Linux, Apache, MySQL and PHP for you. In case of problems, our support team can provide assistance 24/7. We also include free migration assistance if you’re transferring in from other providers.
With ProActive Management, our team also monitors the health of your server, and intervenes automatically when an issue is detected by our monitoring system (up to 2 interventions included per month) without you needing to contact us first. We’ll carefully monitor your database and web server availability along with your CPU, memory and disk space usage.
With Advanced Management, in addition to proactively monitoring your server and intervening when needed (without monthly intervention limits), our team will also provide up to 2 hours of system administration services per month to help you deal with issues such as performance, redundancy, and reliability.
Advanced Management includes:
- Everything you get with Standard Management, but also:
- VIP Support: get answers to your problems first
- Performance & HTTP monitoring & support
- PCI Compliant Setup
- MySQL/MariaDB monitoring & support
- Pro-active Performance Interventions
- Mail server & Mail Queue monitoring
- Advanced Firewall configuration
- Email Reputation Management & Support
- Up to 2 hours/month of SysAdmin work
To request a server management plan, please contact us or select it during your initial order.
Article ID # : HC6017