How to Change my Domain's Nameservers

Nameservers are the address books of the Internet and a critical part of what makes DNS work. They determine which servers contain your email forwarding & routing information.

Want to learn more about how this works? See our Beginner's Guide to DNS and Nameservers.

If your domain name is registered with Web Hosting Canada, you may change your domain's DNS (also called nameservers) by following these steps:

  1. Log in to your Client Area
  2. Click on Domains > My Domains
  3. If you have more than one domain, click on the domain you wish to manage
  4. Click on Manage Nameservers
  5. Click on Change Nameservers
  6. Select Use my domain with a WHC service (recommended). Or you can select Use custom nameservers (advanced) to add your nameservers manually
  7. Choose your service from the dropdown box
  8. Click Apply changes

The changes will be submitted immediately but may take up to 24 hours to propagate online across all networks.

Please note that incorrect changes to your nameservers can disrupt access to your website, email, and other web services, so proceed with caution!

The DNS you should use will depend on your service and are generally communicated to you in your service's welcome email.

See table below or refer to What Are Your DNS (or Nameservers)? to learn more.

Type Nameservers Services that use it
Parking parking1.whc.ca
parking2.whc.ca
  • All domain names without hosting
  • Domain Manager 2
Standard

ns1.whc.ca
ns2.whc.ca
ns3.whc.ca

  • Web Hosting: Starter, Go
  • Addons or aliases from other hosting plans
  • Legacy Domain Manager
Anycast cloud1.whc.ca
cloud2.whc.ca
  • Web Hosting: Pro, Enterprise (primary domain only)
  • Email Pro
  • Domain Manager Pro
Reseller ns1.web-dns1.com
ns2.web-dns1.com
ns3.web-dns1.com
  • All reseller plans and their resold sites
ManagedWP ns1.wpdns.ca
ns2.wpdns.ca
  • All Managed WordPress hosting plans
Private Custom, eg:
ns1.cloud123.mywhc.ca
ns2.cloud123.mywhc.ca
  • Any Cloud or Dedicated server with 2+ IP addresses
    (This custom setup needs to be requested from Support)
LifeBoat

ark1.whc.ca
ark2.whc.ca

  • LifeBoat hosting services

Please note that you cannot modify the DNS of an expired domain. You must renew it first.

If you wish to change the DNS for a domain name that is registered with a different provider, please contact your domain name provider directly or perform the change from their online system, if they provide one.

Article ID: #HC5078

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