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How to update the DNS Records (A, AAAA, CNAME, MX, TXT, SRV) for my domain

If your domain name is registered with Web Hosting Canada you can easily update your DNS records of type A, AAAA, CNAME, MX, TXT and SRV by using the Domain Manager, available for free in your Client Area. If you also have a hosting account with us, you'll manage your DNS records directly from your cPanel, using the Advanced Zone Editor.

To Activate the Domain Manager

NOTE: The Domain Manager cannot be activated if you already have an active hosting account for the domain in question. In such cases, use the Advanced Zone Editor available in your Hosting cPanel (exact details available in the next section).

  1. Log in to your Client Area
  2. Click on My Domains
  3. If you have several domains, click on Details next to the domain you wish to manage
  4. Click on Advanced Zone Editor
  5. Click on Activate under Domain Manager or Domain Manager Pro. The Pro version also includes premium DNS (Anycast) and email forwarders. 
  6. Wait up to 1 minute for the service to get activated, then click on Launch Domain Manager

To Create or Modify an MX Entry

MX entries determine which servers will handle incoming emails on your domain.
  1. Log in to your Domain Manager (or to your cPanel if you have an active hosting account for your domain)
  2. Click on MX Entry
  3. Select the Domain to manage
  4. Under Email Routing, select Automatically Detect Configuration (Recommended) and click Change to ensure your mail gets routed correctly.
  5. reate or Modify an MX Entry
  6. To create a new MX Record, scoll down to Add New Record and enter a Priority (a number from 0 to 100, where the lower number = the highest priority) and a Destination (generally an external hostname) and click on Add New Record.
  7. To change an existing MX, scroll down to the section called MX Records and click Edit next to the entry you want to change. Update the settings you need and click Edit.
Changes should take effect once the new DNS records propagate, over the next 24 hours (generally in roughly 4 hours)

To Create or Modify A, AAAA, CNAME, TXT or SRV DNS Records

For a complete list of DNS record types and they function, please refer to https://en.wikipedia.org/wiki/List_of_DNS_record_types

  1. Log in to your Domain Manager (or to your cPanel if you have an active hosting account for your domain)
  2. Click on Advanced Zone Editor  (under the Domains section)
  3. Select the domain you wish to manage from the list
  4. To add a record, scroll to the Add a Record section, select a Type of record, enter its Name, TTL (Time To Live; if in doubt enter 14400), and a destination Address, the click Add Record.
  5. To modify an existing record, scroll down to the Zone File Records section and click Edit next to the record you want to change. Adjust the values as needed, then click the Edit Record button to save.
Changes should take effect once the new DNS records propagate, over the next 24 hours (generally in roughly 4 hours)

Important Note

In order for any of these changes to take effect, your domain needs to be using our nameservers. The correct DNS to use will depend on your product, and will normally have been communicated to you in your Welcome email.

Basic DNS

ns1.whc.ca
ns2.whc.ca
ns3.whc.ca

Anycast Premium DNS

cloud1.whc.ca
cloud2.whc.ca

Reseller DNS

ns1.web-dns1.com
ns2.web-dns1.com
ns3.web-dns1.com

Domains registered with Web Hosting Canada automatically use these nameservers by default.
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