How to Redirect an Email Address
Email forwarding (also known as redirection) lets you automatically send a copy of incoming emails from one address to another. It's helpful if you want to forward emails to a colleague, consolidate emails into one inbox, or redirect messages to an external service like Gmail or Outlook.
- I have an email service with WHC
- I only have a domain name
- Important DNS Warning
- Spam & Deliverability Considerations
I have an email service with WHC
If your domain is connected to a hosting plan with WHC (such as Web Hosting, Reseller Hosting, or Business Email), you can set up email forwarding directly from cPanel.
To create a forwarder in cPanel:
- Log in to your cPanel account.
- In the Email section, click Forwarders.
- Click Add Forwarder.
- Enter the email prefix under Address to Forward and select the domain name from the dropdown.
- Enter the destination email address under Forward to Email Address and click Add Forwarder.
I only have a domain name
If your domain is registered with WHC but isn't linked to a hosting service, you can still create up to 3 email forwarders from the Client Area. These forwarders work even if the email addresses don’t have real inboxes.
To create a forwarder from the Client Area:
- Log in to the WHC Client Area.
- Go to Domains > My Domains.
- Click Manage Domain next to the domain you want to manage.
- Go to the Email Forwarding section in the left menu.
- Click Add.
- Enter the address to forward from (prefix only) and the destination address, then click Add Forwarder.
Important DNS Warning
“This domain seems to be linked to a web hosting account. Please use the Email Forwarding feature available with your web hosting instead.
You're a power user? Click here to use this domain's parking Email Forwarding details instead.”
This message means your domain is already connected to a hosting service, so email redirections should be created using cPanel instead of the Client Area.
Spam & Deliverability Considerations
- Forwarding to providers like Gmail or Outlook without proper DNS records (SPF, DKIM, DMARC) may result in emails being flagged as spam.
- We strongly recommend following this guide to ensure proper setup: How to Increase Email Reputation of Your Domain (SPF & DKIM).
- Avoid forwarding newsletters or mass emails, as this can affect your domain’s reputation and delivery success.
- Only forward necessary messages, and avoid chaining multiple forwarders together.