How to restore an Email Account using JetBackup 5

This article describes how to restore an Email account from a WHC backup.

Are you using a previous version of JetBackup? Please see How to Restore Email Backups.
The JetBackup Restoration tool is available by default with Web Hosting and Reseller Hosting plans. If you are using other services, this tool may not be available to you. Contact our support team for additional information.

How to perform an Email restoration

  1. Log in to your cPanel (see How to Access cPanel)
  2. Scroll down to the Files section and click on JetBackup5 JetBackup5
  3. Under the Restore & Download section, click Email Accounts JetBackup5
  4. Select the email account that you wish to restore (you may use the search if you have multiple accounts), then click the Restore button JetBackup5 Note: If you wish to select another day for your backup restore, click the corresponding Choose Other Backup button, and select the day JetBackup5
  5. From the Restore Summary screen, check that your Email Accounts are present under Items To Restore, then click Restore Selected Items JetBackup5
  6. Wait for the Queue to finish the restoration job. The ‘Completed’ status will display when the restore is complete JetBackup5

The queue status “Completed” means that the restoration has been successful. If you get the queue status “Failed” you may try another date, or you may contact our Support.

Was this answer helpful?