How to access cPanel

cPanel is the main control panel helping you manage most of the features offered with Web Hosting Canada’s services.

There are several ways to connect to your cPanel.

Access cPanel with Web Hosting

If you have a Web Hosting plan, you can easily access cPanel directly from the WHC Client Area

  1. Log in to the WHC Client Area, using your email address and password (these are NOT the same as your cPanel username and password).
  2. Click Services and, if you manage multiple services with WHC, click on the hosting account you wish to access.
  3. Click on Go to cPanel.

Access cPanel through your domain name

This method can be used to connect to your cPanel directly through your domain name.

This method will only work if your domain name is pointing to your hosting account with WHC.
  1. Enter yourdomain.com/cpanel into the address bar of your web browser (replace yourdomain.com with the primary domain name connected with your hosting account)
    If your domain name is not currently working, you should be able to connect using your permanent access link, found in your welcome email. This link will generally look like: cpanelusername.mywhc.ca/cpanel
  2. Enter your cPanel username and password
    Your cPanel password is different from your Client Area password, and was sent to you in your welcome email upon ordering your service. If you have forgotten your password, you should be able to change it from your Client Area > My Services > Change cPanel Password). If you have forgotten your username, log in to the cPanel through one of the other methods described in this article, and note the Current user on the right hand side in the General Information box.
  3. Click Log in

Access cPanel with Cloud Server & Dedicated Server

Cloud and Dedicated servers are managed through WHM (Web Host Manager). Within WHM you will be able to create cPanel accounts for your websites or end-users.

Once an account has been created you can access it as follows:

  1. Go to the WHM login page. The address can be found in your Client Area service details page, or in the welcome email for your Cloud or Dedicated server and will look like https://[service_domain]:2087
  2. Enter your username and password
    Your cPanel password is different from your Client Area password, and was sent to you in your welcome email upon ordering your Cloud or Dedicated server.
  3. Click Log in
  4. On the left hand menu click Account information
  5. Click List Accounts
  6. Next to the listed domain names you will see the cpanel symbol
  7. Click the cPanel symbol

Access cPanel for Reseller Hosting

New Reseller plans will automatically include a cPanel account for their primary domain along with a WHM account to create additional cPanel users and accounts.

To access the cPanel of your primary domain, please use the Access cPanel with Web Hosting approach listed above. Please note that you cannot connect to your primary cPanel account from your WHM.

To access the cPanel of your end-users:

  1. Log in to the WHC Client Area, using your email address and password (Note: these are NOT the same as your cPanel username and password).
  2. Click Services and, if you manage multiple services with WHC, click on the reseller hosting account you wish to access.
  3. Click on Web Hosting Manager (WHM)
  4. On the left hand menu click Account information
  5. Click List Accounts
  6. Next to the listed domain names you will see the cpanel symbol
  7. Click the cPanel symbol
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