Can I Change my main Domain Name on my Hosting?

In this article, we’ll review how to change the main (or primary) domain on your hosting account. Please note that there are two main steps in this process:

  1. Registering your new domain (and defining the nameservers), then: 
  2. Changing the main domain on your hosting account
WARNING: Modifying a website’s domain may break features within the website itself, so always proceed with caution. If you encounter any issues after switching your main domain, we suggest switching it back and requesting assistance from our Webmaster Help service. 

If you still want to proceed with the domain name change, follow the steps below. 

1. Register your new domain name

Before you begin, make sure that you register a new domain name and then associate that new domain name with your hosting account. 

See How to Change my Domain's Nameservers for the steps to follow to associate your new domain name with your existing hosting service.

Once this is done, see the below section to learn how to change the main domain in your Client Area.

Note: Instead of changing your domain name (and thus losing your original domain), you may prefer to simply add a second domain name (called a Parked Domain) to your account, thus having two domains point to your same website.

2. Change the main domain in your Client Area

Please note that the method used depends on your type of hosting service.

It is strongly recommended that you back up your data prior to making domain changes. If you have any questions please reach out to our support team for assistance. 

Regular Web Hosting

If you’re using the New Client Area:

  1. Log in to your Client Area
  2. Click on Hosting & Websites from the left side menu Domains UI
  3. Locate your required service (e.g. example.com), then click Manage Domains UI
  4. Scroll down to the Domains section, then click Change Primary Domain Domains UI
  5. Enter your domain information as follows: Domains UI
    1. Enter your new main domain (e.g. www.example.com). Note: The domain must be registered to your account
    2. Read through the terms and ensure you fully understand the consequences of changing your primary domain. If you have any questions, please contact support before submitting this request
    3. Click the checkbox once you’ve accepted the terms
    4. Click on Apply change 

Please allow up to 48 hours for your request to be processed.

If you’re using the Old Client Area:

  1. Log in to your Client Area
  2. Click on My Services from the top menu Domains UI
  3. Click on your Web Hosting service (e.g. Web Hosting - WEB PRO) Domains UI
  4. From the left-side menu, click Change Main Domain Domains UI
  5. Enter your domain information as follows: Domains UI
    1. Enter your new main domain (e.g. www.example.com). Note: The domain must be registered to your account
    2. Read through the terms and ensure you fully understand the consequences of changing your primary domain. If you have any questions, please contact support before submitting this request
    3. Click the checkbox once you’ve accepted the terms
    4. Click on Apply change 

Please allow up to 48 hours for your request to be processed.

Managed WordPress hosting

Note: When switching the main domain of a WordPress website, please be aware that your website will stop working until you have manually updated your WordPress database links on your new domain. 

If you’re using the New Client Area:

  1. Log in to your Client Area
  2. Click on Hosting & Websites from the left side menu Domains UI
  3. Locate your required service (e.g. example.com), then click Manage Domains UI
  4. In the Domains section, click the Edit icon, next to your Primary Domain Domains UI
  5. Enter your domain information as follows: Domains UI
    1. Read through the warning terms and ensure you fully understand the consequences of changing your primary domain. If you have any questions, please contact support before submitting this request
    2. Enter your new main domain (e.g. www.example.com). Note: The domain must be registered to your account & connected to your WordPress
    3. Click Apply Change

Please allow up to 48 hours for your request to be processed.

If you’re using the Old Client Area:

  1. Log in to your Client Area
  2. Click on My Services from the top menu Domains UI
  3. Click on your Managed WordPress service (e.g. WordPress - WP Pro) Domains UI
  4. Click on the options menu (the 3 dot icon), then click Change domain Domains UI
  5. Enter your domain information as follows: Domains UI
    1. Read through the terms and ensure you fully understand the consequences of changing your primary domain. If you have any questions, please contact support before submitting this request
    2. Enter your new main domain (e.g. www.example.com). Note: The domain must be registered to your account & connected to your WordPress
    3. Click Go 

Please allow up to 48 hours for your request to be processed.

Reseller, Cloud or Dedicated hosting

  1. Log in to your Client Area
  2. Click on Hosting & Websites from the left side menu (Note: If you're using the Old Client Area, click on My Services from the top menu)
  3. Choose your Reseller, Cloud or Dedicated service
  4. Click Launch, next to Web Hosting Manager (WHM)
  5. Choose List Accounts from the main page (or find it using the search bar)
  6. Locate the user to modify by typing their account name into the search, then click the “+” symbol next to the username
  7. Click the Modify Account button
  8. Change the Primary Domain to the new domain you want in its place

Please allow up to 48 hours for your request to be processed.

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