First Steps

Welcome to Web Hosting Canada and thank you for trusting us with your hosting needs. You are joining thousands of other clients and a growing community of webmasters, entrepreneurs and web enthusiasts that are actively developing their online presence.

Before starting, make sure you have received the following information from us:

  1. Your Client Area login information. If you have completed your order online, you should already have your username and password available to you. Your username is your email address and your password is the one you have chosen during the signup process.
  2. Your CPanel login information. The CPanel is your hosting control panel. This is not the same as your Client Area access (although you will be able to connect to your CPanel from your Client Area as well). Your CPanel login information is sent to you by email once your account is activated, generally within 12 hours from receipt of your payment.
  3. A confirmation that your domain was registered successfully. This is normally sent within 12 hours from receipt of your payment.

Your hosting account will normally be activated within 12 hours following the receipt of your payment. Allow for longer delays for non-automated payments, or payments requiring additional verification from our activation team.

Domain names take up to 24 hours to propagate through all the networks of the Internet. In the meanwhile, you will be able to use your account with the permanent addresses provided in your welcome email. If you have registered your domain name with another provider, please make sure to configure your domain name to use our servers before continuing.

You can verify that your domain name is working correctly by entering it directly in the address bar of your browser. If you see a Web Hosting Canada page informing you that your account has been successfully configured, you're ready to move on to the next step. Otherwise, your domain is likely still propagating and you may need to wait a few more hours. If your domain is still not working within 48 hours of placing your order, please contact our support team as it may be an indication that a problem occurred during your account's activation.


Article ID: #HC5093

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