What should I do after the incident?

Scenario 1: Your website/email is working in a satisfactory manner Scenario 2: Your website/email is not working at all Scenario...

FAQ: Incident August 2021

About the Incident / What happened & Status updates Where can I get the latest updates? How long will it take until my...

How to restore a courtesy backup

Courtesy backups are made available for use through JetBackup, you will be able to find them directly in your cPanel. To restore...

Preview your website on your original account

If you are using the LifeBoat or an external hosting service during the incident, we have now restored your original account and...

Troubleshooting data corruption issues

As restoration efforts complete, we have observed some instances of data corruption on impacted accounts. This article will help you...

How to use your LifeBoat account

LifeBoat Hosting is a temporary hosting service that was automatically created and provided to customers impacted by the Major...

How to merge contents from my Lifeboat to my original account

This article applies if you have been using a LifeBoat account, your original account has been recovered (see How to restore a...

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