SiteSafe Protection ServiceSiteSafe Protection is a new security service offered by Web Hosting Canada, allowing web hosting account owners to secure their site against viruses and malware. The service includes:
1- Regular security scans of your web site every 4 hours, alerting you in case of problems.
2- Timely cleanups by our security team of any malware issues once they are detected
3- Unlimited cleanups for the duration of the protection service
4- A site seal for your site, showing that your site is actively protected
The SiteSafe Protection service is offered through our partner Sucuri. Find more here: https://whc.ca/sitesafe-protection
To Order SiteSafe Protection
Visit the SiteSafe website: https://whc.ca/sitesafe-protection
SiteSafe Protection Frequently Asked Questions
How many web sites can I protect with SiteSafe?
SiteSafe protection protects a single web site. Thus, a hostin account with, for example, 1 primary domain and 5 add-on domains, would count as 6 separate web sites and would require 6 separate orders of SiteSafe Protection if you would like to protect all 6 sites. There are no limits to the size of each web site: it can have 1 or 1000 pages, the price is the same.
Does the SiteSafe Protection include a cleanup of an infected site?
Absolutely! Cleanup is included in every plan. There are no extra fees, no hidden costs; it is part of the service! Our plans cover you for 12 months. If you get infected at any time during that period, our scans will normally detect it and our team will proactively perform a scan of your account. You can also submit a manual malware removal request at any time.
What happens if I get re-infected?
SiteSafe includes an unlimited number of cleanups, so we've got you covered. We'll also provide you with timely tips and best practices to help you minimize recurring infections.
How long does a cleanup take?
During our regular hours, a site cleanup will require an average of 5 hours.
Do you offer any guarantees?
Yes! If we are ever unable to clean your site (very, very rare), we will refund you 100% of your SiteSafe service fees.
When is the cleanup service available?
The security cleanup service is available Mon-Fri, 8AM-8PM EST.
Article ID#: HC6012