How to use the Diagnostics Tool
The Diagnostics tool provides a way to quickly examine any potential issues related to your products and services. It will check for a variety of issues related to the configuration of your DNS setup (e.g. records are validating to the correct server IP addresses), SSL certificate validity, etc.
Accessing the tool
- Log in to your Client Area
- Click My Services, then select your service (eg. Web Hosting - WEB PRO)
- From the Actions menu, click on Run Diagnostics
- The results window will appear, displaying any potential issues
Using the tool
The diagnostics tool will scan through your domains (including any alias or sub-domains), and produce a detailed list of findings. Any potential issues will be shown alongside a warning icon, for example:
Types of errors
DNS errors
Error: Your domain records (A, NS, NS2, MX, TXT, etc) are not validating to the correct server IP address.
Solution: Ensure you are using the correct DNS configuration for your service, see What Are Your DNS (or Nameservers) for more information.
SSL errors
Error: An error is found with your SSL configuration.
Solution: If you use an external SSL certificate, check that it is valid and correctly installed. See SSL Certificates: Ordering, Installation, Errors, for more information.
Please reach out to our Support team if you have any questions, or require assistance.
