Transferring a Website To WHC Hosting

Web Hosting Canada includes a free migration service. If you’d like us to move your existing website for you, simply submit a request by following the steps below.

Let WHC Handle the Migration for You (Free)

You can initiate an assisted migration right from your dashboard.

  1. Log in to your Client Area
  2. Locate the banner at the top of your dashboard, and click on Start Now
    Migration UI
  3. Click on Migrate
    Migration UI
  4. Under Assisted Migration, choose Select
    Migration UI
  5. Enter your website address, then click Check now
    Migration UI
  6. Enter your cPanel username & password, review and add any additional information, then click on Submit
    Migration UI
  7. You’re done! One of our migration specialists is on the case. You can track the progress of your migration through your migration ticket, which is available in your Client Area. Additionally, you’ll receive an email confirming your request.
Important: Emails are not transferred with hosting plans. If you need email hosting, we recommend adding an Email Hosting or Pro plan separately.

Additional Information

Occasionally, we may require more information from you to complete the transfer. The specific information needed depends on where your website is currently hosted. We’ll notify you when the transfer is complete or if we need anything else from you.

It can be helpful to gather this information in case it is needed. Please see below for typical scenarios that may apply to you:

If your domain is already hosted with WHC

Please provide:

  • The domain name connected to the WordPress site you wish to transfer
  • Make sure this domain is hosted under the same account you’re using to submit the request

If you're hosted with another provider (cPanel)

Please provide:

  • Name
  • Email
  • Domain name
  • WordPress admin username & password
  • Folder name (path) of the WordPress installation
  • cPanel address (e.g. yourdomain.ca/cpanel)
  • cPanel username & password

If you're hosted with another provider (no cPanel)

Please provide:

  • Domain name
  • WordPress admin username & password
  • Folder name (path) of the WordPress installation
  • (S)FTP hostname
  • (S)FTP username & password
  • (S)FTP port

If you're hosted at WordPress.com

Please provide:

  • Domain name
  • WordPress admin username & password
Note: Due to WordPress.com limitations, themes and widgets will not be transferred. You’ll need to choose and reconfigure your theme after the migration.

Once we begin the transfer, we will notify you when it’s complete or if we need any additional information from you.

Are you looking to perform the migration yourself? See this article for additional information.

Need help? Reach out anytime — we’re here 24/7 to help or take care of the transfer for you.

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